I am not by nature a complainer. This condition could be interpreted as complacency, but on closer inspection, there is revealed a more complex set of issues at play. (Oh yes, I am assuredly a very deep and complex man, and if asked, I can go on endlessly about why I am the way I am. But I want desperately for you to like me, so I'll keep my mouth shut.) The essence of the thing is this: I will move heaven and earth in order to avoid confrontation; I'll say what I think you want to hear and snuff my real need to strangle you. The problem with this approach is that eventually I can no longer contain my true feelings, and before I know it, my hands are reaching for your neck (metaphorically, that is- as bad as it can get, I do abhor violence, especially if it carries with it the possibility of physical harm to my own person).
Thus, I have recognized that not complaining can be a very bad thing, especially if I have a legitimate bitch. It is an absolute truism that "the squeaky wheel gets the grease". (I don't know who came up with that brilliant line- could easily be a Bob Dylan verse; more likely Ben Franklin or some such...) If I don't learn how to complain effectively, I'll never get any satisfaction with the things that get me wrapped around the axle. Whenever my boxers are in a bunch, I'd best be quick with my grousing and griping, and the more direct, the better. But this doesn't mean I must resort to rudeness. I have met lots of folks who seem superficially nice and pleasant, seemingly thoughtful of the feelings of others, only to observe, in the manner by which they express dissatisfaction, their true nature.
I am a fan of the Clark Howard method of "voting with your checkbook", meaning that if a product or corporate entity doesn't fulfill as promised, one should spend their money elsewhere. But sometimes a more direct method (gasp!.... a confrontation) is justified- even called for. I find it effective and helpful to look at such situations as exercises in creativity. This is especially efficient when endeavoring to voice annoyance over the telephone. Hey, any average Joe can be a jerk when protesting poor performance to a faceless voice. If I take the time, though, to be as nice as I can in voicing my annoyance, I get better results and feel better about myself, to boot. I know, too, that if it were me on the other end of the line, I'd feel much less inclined to be a hundred percent helpful to a guy making veiled references regarding my parentage. And if I am unfortunate enough to be dealing with a so-called "customer support representative" who is obviously incompetent or rude (having considered, of course, a completely objective interpretation of such competence), I find it entertaining to be twice as nice, going perhaps a bit overboard in catering to the individual's unpleasantness. This comes in handy especially when dealing with computer and IT support guys who frequently like to flaunt their condescention, treating us mortal beings as only slightly evolved from pond scum.
Telemarketers are another thing entirely. When dealing with these people, one must think of them as merely other folks, just trying to make a living. Besides, these folks must be quite immune to rude responses, having developed the thickness of skin surely required to do that kind of work. I just last night saw a comic who did a great routine on this, and I'm sure I can't do justice to his delivery, but the essence of it was this: On engaging one of these guys, you must act as aggressively interested as you possibly can regarding not only the product or service offered, but also the caller's personal life interests, and various preferences. A few examples:
(Telemarketer): "Hi, I'm calling to let you know you can save thousands in interest by switching to..." (You, anxiously): I'm sooo glad you called! I was just now sitting here worried to death about the thousands I'm wasting on those unholy interest charges. Did God tell you to call?"
(Telemarketer): "We're making this one-time offer to take advantage of our new telecom package, and...." (You, breathlessly): "Tell me more about your (pant, pant) big package...."
Get the general idea?